Refund & Returns Policy

Effective Date: January 15, 2025

Welcome to Baapji.com. We are committed to ensuring your satisfaction with your purchases. If you are not entirely satisfied, our Refunds and Returns Policy outlines the conditions and process for returning products and obtaining refunds.

1. Eligibility for Returns

Products may be eligible for return under the following conditions:

  • The return is initiated within 7 days of receiving the product.
  • The product is unused, undamaged, and in its original packaging.
  • All original tags, labels, and accessories are intact.
  • Customized or personalized items are not eligible for return unless there is a manufacturing defect.

2. Process for Initiating a Return

To initiate a return, please follow these steps:

  1. Contact Customer Support: Reach out to us at akarshpandey@icloud.com with your order details, reason for return, and any supporting documentation, such as photos of the product.
  2. Approval Confirmation: Once your return request is reviewed, you will receive an approval email with further instructions and a return shipping address.
  3. Ship the Product: Pack the product securely and ship it to the address provided. Include the original invoice and any correspondence related to the return.

3. Return Shipping Costs

  • If the return is due to an error on our part (e.g., incorrect or defective product), we will cover the return shipping costs.
  • For all other returns, the customer is responsible for return shipping costs.

4. Refund Policy

Refunds will be processed under the following conditions:

  • Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and the amount will be credited to your original payment method within 7-10 business days.
  • Shipping fees and any non-refundable charges are not included in the refund unless the return is due to our error.

5. Exchanges

We offer exchanges for eligible products, subject to availability. If you wish to exchange an item, please follow the same steps as outlined in the “Process for Initiating a Return” section.

6. Exceptions and Non-Returnable Items

Customized or personalized merchandise, including printed items, is non-returnable unless defective.

  • Products marked as “Final Sale” cannot be returned or exchanged.
  • Returns due to user error (e.g., incorrect selection of size or design) are not eligible for free returns.

7. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery with photographs and a description of the issue. We will replace the product or issue a full refund, including shipping costs, based on your preference.

8. Contact Information

For any questions or concerns regarding this policy, please contact us:

9. Policy Updates

We reserve the right to update this Refunds and Returns Policy at any time. Any changes will be posted on this page, and the “Effective Date” at the top will be updated accordingly.

Thank you for shopping with Baapji.com. Your satisfaction is our priority!